The owner of the online store Acornstone OÜ registry code 11450025, adress: Sulupere 3-10 Rapla 79512 Estonia.

 

The validity of contract of sale, product and price information

The conditions of sale apply to purchases of services from the online store. The prices of the services in the online store are indicated next to the service description. All prices are in Euros (€).
 

Placing an order

Add the desired service pacckage to your shopping basket to order it. Fill in all of the required fields. The total cost is displayed on the screen. This can be paid securely via the following payment methods provided by Maksekeskus AS:

• Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay, Citadele

• Latvian bank payments: Swedbank, SEB, Citadele and Luminor

• Lithuanian bank payments: Swedbank, SEB and Luminor, Šiaulių Bankas

• Buy now, pay later: Indivy, Indivy 3, Liisi ID, BigBank, Moki3, Mokilizingas

• Finnish bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästöpankki, OP, POP Pankki, S-Pankki, Säästopankki

• Card payments: Visa / MasterCard

• Gift card: Kniks gift card

NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.

The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered service for some reason, you will be informed as soon as possible and the money paid will be refunded promptly, but no later than within 14 days of receiving the notification.

 

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 5 working days. A written notice must be sent in order to cancel the service. 

 

Direct marketing and processing of personal data

The online store only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser. 
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The purchaser is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

 

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to or submitted by calling.
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.

A purchaser may also turn to the dispute resolution bodies of the European Union.